Business Analyst

Position Summary

• Elicit, analyze, validate, and document business and technical requirements throughout the software development lifecycle.
• Map and document current-state and future-state business processes, including workflows, decision points, actors, system interactions, and dependencies.
• Identify, document, and maintain business rules, policies, conditions, and system behaviors that govern business processes.
• Translate business requirements, process models, and business rules into SAFe/Agile features, user stories, acceptance criteria, and ADO work items.
• Create and maintain requirements in Azure DevOps (ADO) and ensure work items accurately reflect approved business needs and scope.
• Decompose complex requirements into appropriately sized, actionable user stories that can be developed and tested within an iteration.
• Develop clear, measurable, and testable acceptance criteria that define expected system behavior and business outcomes.
• Maintain requirements traceability from business needs and business rules through features, user stories, development, testing, and acceptance.
• Collaborate with Product Management and Product Owners to support backlog development, prioritization, refinement, and readiness.
• Participate in SAFe PI Planning, backlog refinement, iteration planning, system demos, retrospectives, and other Agile ceremonies.
• Facilitate requirements workshops and working sessions with business and technical stakeholders.
• Analyze requirements and processes to identify gaps, inconsistencies, dependencies, risks, and impacts.
• Work directly with developers and technical teams to clarify requirements, business rules, workflows, and expected system behavior.
• Partner with QA to ensure requirements and acceptance criteria provide a sufficient basis for test planning and validation.
• Review proposed solutions and developed functionality to verify alignment with approved requirements and business processes.
• Analyze proposed changes and document their impact on requirements, processes, functionality, scope, and downstream systems.
• Develop and maintain process flows, workflow diagrams, business rules catalogs, functional requirements, requirements traceability matrices, and other BA artifacts.
• Ensure requirements and supporting documentation remain current and synchronized with ADO and the approved product backlog.
• Identify and communicate requirements-related risks, issues, assumptions, and dependencies.
• Support continuous improvement of business analysis, requirements management, and Agile delivery practices.

• Bachelor's degree in Business, Information Technology, Computer Science, Project Management, or a related field, and four years of experience as a Business Analyst or related role.
• Demonstrated experience gathering, analyzing, and documenting business requirements, technical requirements, and business rules.
• Experience developing current-state and future-state process maps and documenting business workflows.
• Experience translating requirements and process analysis into features, user stories, acceptance criteria, and Agile work items.
• Hands-on experience with Azure DevOps (ADO) or a comparable requirements and Agile work-management platform.
• Experience working within a SAFe Agile and/or Agile/Scrum environment.
• Understanding of software development lifecycles and the relationship between requirements, development, QA, deployment, and operational support.
• Strong understanding of requirements traceability and requirements management.
• Ability to analyze complex business processes and translate them into clear, actionable requirements for technical teams.
• Strong analytical, problem-solving, facilitation, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to effectively communicate with business stakeholders, Product Management, Product Owners, developers, QA, Scrum Masters, and project leadership.
• Experience with process modeling and diagramming tools such as Visio, Lucidchart, or similar platforms.
• Proficiency with Microsoft Office and tools such as Azure DevOps, Jira, Confluence, SharePoint, or similar platforms.
• Familiarity with cloud technologies, APIs, system integrations, databases, data flows, or technical architectures is preferred.

• SAFe certification or demonstrated experience working within a SAFe Agile Release Train (ART).
• Experience supporting PI Planning and iteration planning.
• Experience managing and refining product backlogs in ADO.
• Experience developing business rules, process models, requirements traceability, and acceptance criteria.
• Experience working directly with software development and QA teams.
• Experience with complex technical systems, integrations, APIs, data flows, or cloud-based applications.
• Agile, SAFe, Scrum, ITIL, PMP, or related certification.